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Smart Service Innovation (Doctoral Thesis)

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| \  / ||  /_   _//  |  _ \\    / _ \\   /_   _//   / _ \\  
|  \/  ||   -| ||-   | |_| ||  / //\ \\  `-| |,-   / //\ \\ 
| .  . ||   _| ||_   | .  //  |  ___  ||   | ||   |  ___  ||
|_|\/|_||  /_____//  |_|\_\\  |_||  |_||   |_||   |_||  |_||
`-`  `-`   `-----`   `-` --`  `-`   `-`    `-`'   `-`   `-`
 


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